General conditions
Booking guarantee
The credit card you use for transferring the deposit is the guarantee for your reservation. The card data will be used as guarantee also in the case of no-arrival or should the booking be cancelled after the expected deadline.
The stay is paid for in the hotel, without any preliminary charges to your card.
Cancellation terms
The reservation can be cancelled without any penalties up until 5 days before the date of arrival. If this deadline is not observed, or in the case of no-arrival or early departures, 50% of the reservation will be charged on the credit card supplied as guarantee. Potential cancellations or changes to reservations must be carried out exclusively by sending a written e-mail communication.
The hotel reserves the right to check the validity of credit cards before arrival (requesting the authorization to do so from the correspondent circuit).
Non-used services, including meals, are not reimbursable.
Small dogs are accepted on request, possibility of supplement.
To ensure your booking is valid, we ask you to send us a deposit via one of the following methods, as soon as you receive our confirmation:
- BANK TRANSFER
Bank: Monte dei Paschi di Siena
Made out to: Hotel Marelba
IBAN IT 52 N 01030 70750 000000240931 - CREDIT CARD CHARGE
The motivation of the transfer must include the details of your booking.
Here is an example:
- booking deposit Rossi Mario (name under which the reservation was made)
- arrival July 1st, Departure July 15th
- treatment (B&B or HB or FB)